JC Christophers Guest Information

Be Our Guest

Please Read Before Making Your Appointment

If this is your first visit to JC Christophers, please arrive 15 minutes early to allow for check-in and paperwork. When you arrive, we will ask you to fill out a brief health history form to assist our team in providing the best experience possible.

We reserve your appointment time specifically for you, and if you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. Our cancellation and rescheduling policy allows us to notify our standby guests of any availability while keeping our stylists' schedules full, allowing us to better serve everyone.

We will send you a reminder email or text message before your appointment as a courtesy.

To ensure that we can meet your needs, we recommend you schedule your appointments at least two weeks in advance.​

We will always do our best to accommodate you if you are running late. Guests will have a 5- to 10-minute grace period. If you believe you will be late, please call as soon as possible so that we can plan accordingly.

 

As a courtesy to other guests, we ask that you turn off your phones during your service. Although we love children, to maintain a relaxing atmosphere for all our guests, we ask that you please refrain from bringing children with you.

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While most body treatments require you to remove your clothing, our spa maintains the utmost respect for your modesty. During your body services, you will be completely covered, except for the area being treated.

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Gratuities are never expected, but always gratefully accepted, and tip envelopes are available at the front desk.

 

Our number one priority is your satisfaction. Please notify us within 7 days if you are dissatisfied with the results of your service for any reason. We will gladly discuss any concerns you have and repeat your service to ensure your satisfaction.After 7 days, it will be considered a new service and will be charged accordingly. All repeat services must be made within two weeks of the initial appointment.

There are no refunds for services. If you have questions, please contact us.

Our retail area sells hair and skin products for purchase. Unopened/unused products can be exchanged for another retail product within 7 days of the purchase date.

Although we make every effort to provide thorough consultations for salon and spa services, it is each guest's personal responsibility to be open and honest about their hair and skin history and health conditions.

We are not liable for any clothing or belongings that are damaged during your service. Stylists provide neck towels and capes as precautions during services, but as a last line of defense, please do not wear clothing you wish to protect when arriving for your service.

 

Visa, MasterCard, American Express, Discover, Apple Pay, debit cards, personal checks, and cash are all accepted.

 

All prices and services are subject to change without notice, and some services require a deposit to reserve.

 

We have free WiFi and a powder room where you can freshen up before you leave.

Thank you for your understanding and support of our salon and spa.